Approved first contact emails. The first email below should be 70% of your total email volume, i.e, your email contact with customers should mostly begin and end here, with them confirming this first email. The more back and forth there is, the less chance of a sale.
MAIN EMAIL, WITH CONTRACT, FOR CONFIRMATIONJUST GENERAL INFO (cannot be confirmed)
TEXT MESSAGE ONLY, FOR CONFIRMATION (ask for management approval)Already Sent Contract, Follow Up Emails. Send these only after attempting to call and leaving your appropriate follow-up voicemail. Remember, you always have a much better chance of getting a yes over the phone. Not over email. Please note that you would only send one or two of these to each client. You absolutely would NOT send each one of these to any one client.1st FOLLOWUP, NO CONTACT, NEXT DAY2nd FOLLOWUP, NO CONTACT, 2nd DAY3rd FOLLOWUP, NO CONTACT, 3rd DAY
4th FOLLOWUP, NO CONTACT, 4th DAY
5th FOLLOWUP, NO CONTACT, 5th DAY
6th FOLLOWUP NO CONTACT, 6th DAY
THREE WEEKS LATER – FINAL EMAIL FOLLOWUP
Rebuttal emails. Send these only in response to them saying no over email for the reasons specified. Send them only after you’ve attempted to call and overcome their objection over the phone. Remember, you always have a much better chance of getting a yes over the phone. Not over email.BROKESTILL BROKE
BRUSH OFF
NOT INTERESTEDNotes:1. The subject line for these emails should be: Realty Office Name – City, State, formatted below as xREALTYxOFFICExINxCITYxSTATEx. Example: RE/MAX Premier Realty in Corpus Christi, TX2. After you copy/paste, simply double-click xTHESExPLACEHOLDERxTHINGSx and type in the correct information.
3. The emails contained here are the approved emails to send out as your initial contact for general sales or solicitation purposes. Copy and paste them into your outgoing email and follow the instructions exactly. It is very important for compliance purposes that only these emails be used, as any emails you send are legally binding documents, and things must be worded very specifically. Use of any other emails as your initial contact for general sales or solicitation purposes is prohibited and can result in disciplinary action. YOUR SIGNATURE (copy & paste) _____________________________________________________________________MAIN EMAIL, WITH CONTRACT, FOR CONFIRMATION(THIS IS THE ONE THAT YOU MUST SEND OUT WITH AN ATTACHED RESERVATION FORM AND GET A CONFIRM TO) (BACK TO TOP)Hi xTHEIRxNAMEx:
Welcome Aboard! I’m looking forward to sending you some great new clients over the next year! Please don’t forget that some time in the next 10 business days we’d like you to have that design meeting with our graphic designer.
Attached is the reservation form. ”PLEASE REPLY TO THIS EMAIL WITH “CONFIRMED” to agree to the attached reservation form for a xSIZEx page in the Community Guidebooks for xREALTYxOFFICExINxCITYxSTATEx for $xPRICEx for one year.
To view a sample Community Guidebooks book, Graphics Guidelines, or FAQ’s – click here: www.vendorsunited.net/graphics.
I’m looking forward to working with you. Thanks again!JUST GENERAL INFO (cannot be confirmed. For a deal to count, you must send out your contract with the above email) (BACK TO TOP)
xTHEIRxNAMEx,
I’m contacting you on behalf of xREALTYxOFFICExINxCITYxSTATEx. The reason I’m contacting you is that we’re in the process of putting together a list of Recommended Local Businesses for the agents.
We provide each of our Recommended Professionals with an opportunity to “meet & greet” with the agents at the office over coffee & donuts. This is a great opportunity to network and explain your services in person. The goal is to establish long term referral relationships with our agents. We’ll be sure to give you plenty of notice so you can fit it in your schedule.
You would also be featured in a book of recommended businesses that would be passed out to every new potential home-buyer we come in contact with over the next year. I’m sure that you can appreciate the value and competitive edge it gives you to be introduced to families before they have had a chance to select another resource for their needs. Also, this is a very personal approach as opposed to a mass mailing or being listed in the yellow pages alongside of everyone else in your industry.
All we ask is that each Professional contributes a sponsorship to publish the Recommended Businesses book that will be distributed. We have a 81% renewal rate from our recommended vendors on these projects!
We take care of all the artwork & graphic design at no extra charge. A full color proof will be provided prior to print.
Our firm specializes in working with Realtors across the country on this type of marketing so you can count on a high quality marketing piece that will bring in business. That’s why our renewal rate is so high.
Here is a sample of our work: www.vendorsunited.net/graphicsThanks and have a great day!TEXT MESSAGE ONLY (NEEDS MANAGEMENT APPROVAL. SENT FROM YOUR PHONE, SCREENCAPPED AND SENT TO CUSTOMER SERVICE. MUST FOLLOW FORMAT EXACTLY, MUST ALSO HAVE SENT CONTRACT VIA EMAIL AS SPECIFIED) (BACK TO TOP)
xTHEIRxNAMEx, Welcome! It’s xYOURxNAMEx with Vendors United. I look forward to sending you some great new clients over the next year! PLEASE REPLY TO THIS TEXT WITH “CONFIRMED” to agree to the previously outlined reservation form sent to xTHEIRxEMAILxADDRESSx for a xSIZEx in xREALTYxOFFICExINxCITYxSTATEx Community Guide for $xPRICEx for a year. I look forward to working with you. Thanks again!1st FOLLOWUP AFTER CONTRACT SENT, NO CONTACT, NEXT DAY (BACK TO TOP)
Hey xX_THEIR_NAME_Xx….I’m following up on the email I sent out, please call me with any questions you may have, and if everything looks in order, call to reserve your spot at 800-620-3790, or just return the attached form. Thank you!2nd FOLLOWUP AFTER CONTRACT SENT, NO CONTACT, 2nd DAY (BACK TO TOP)
Hey xX_THEIR_NAME_Xx….
Have you had a chance to review the reservation I sent over?
Let’s schedule a time for a quick review of it and answer any questions you might have.
What does your schedule look like today/tomorrow?
Thanks,3rd FOLLOWUP AFTER CONTRACT SENT, NO CONTACT, 3rd DAY (BACK TO TOP)
Hi xX_THEIR_NAME_Xx…when I’ve worked with companies like yours in the past, it typically took 2 or 3 days to go through the approval process for things like this, but every case is different. Please let me know what your timeline will be, we’re certainly happy to send you the business. Thanks!!4th FOLLOWUP AFTER CONTRACT SENT, NO CONTACT, 4th DAY (BACK TO TOP)
Hey xX_THEIR_NAME_Xx…..can you let me know today if you want to be the xX_INDUSTRY_Xx in the books for the agents to use/refer? I would very much appreciate the update as I would like to stay ahead of my deadline. Thanks and please let me know ASAP5th FOLLOWUP AFTER CONTRACT SENT, NO CONTACT, 5th DAY (BACK TO TOP)
Hey xX_THEIR_NAME_Xx…..my deadline is approaching. Do you need more time?6th FOLLOWUP AFTER CONTRACT SENT, NO CONTACT, 6th DAY (BACK TO TOP)
xX_THEIR_NAME_Xx,
I’m writing to follow up on my email and voicemail. We are in the process of closing reservations for this project.
Typically when I haven’t heard back from someone it means they are either really busy or aren’t interested. If you aren’t interested, do I have your permission to close your file?
If you are still interested, what do you recommend as a next step?
Thanks for your help.THREE WEEKS LATER – FINAL FOLLOWUP (BACK TO TOP)
Hello XXXXX….it appears that the company who was doing this sent us a check that didn’t clear, and I can’t get a hold of them. I am reaching out to the other 5 companies who had been considering this to fill the spot. I WILL GIVE THE FIRST ONE WHO RESPONDS AND HELPS ME FINISH THIS PROJECT AN ADDITIONAL YEAR AT HALF PRICE. I’m obviously only able to offer this to the first person who responds. So, if you want the business, be the first one to contact me at 800-620-3790.BROKE (BACK TO TOP)
Hi XXXXX, Understood, times are tough. I can work with you a bit…..we can split it up into two payments….I can do just $200 down and we can set the balance out 90 days. By that time, these should already be in circulation, and it should have already paid for itself. Will that work?STILL BROKE (BACK TO TOP)
Hi XXXXX, Understood, times are tough. I can work with you a bit…..we can split it up into two payments….I can do just $200 down and we can set the balance out 90 days. By that time, these should already be in circulation, and it should have already paid for itself. Will that work?BRUSH OFF (BACK TO TOP)
Hi XXXXX… we still would have two weeks to deal with the graphics and artwork and etc. If you want to reserve the spot now and worry about all that later, we can accomplish that very easily. If you want to do that now, just call me, and we’ll send business to you for a year. 800-620-3790. Thank youNOT INTERESTED (BACK TO TOP)
Hi XXXXX… That’s okay, it’s not for everyone. But are you sure that exposing your business to thousands of house hunters throughout the XXXXX area over the next year and meeting with the agents who’d be recommending you would somehow not get you any business? If it’s a money thing, I can even work with you a bit. Let me knowYOUR EMAIL SIGNATURE (BACK TO TOP)To set up a signature in your email that will be automatically appended to any emails you compose, click the settings gear button in the upper right-hand corner and select “Settings” from the drop-down menu. Stay on the “General” tab, scroll down to the “Signature” section and select the option below “No signature” to turn the feature on.Copy and paste the below, including the disclaimer, into your signature, updating the Name, Extension, and Email Address fields:xX_Your_Name_XxAccount Manager
Vendors United | National Headquarters
9045 SW Barbur Blvd Portland, OR 97219
503-925-3200 x xX_Your_Extension_Xx | Office: 800-620-3790 | Fax: 503-822-5783
xX_Your_Email_Handle_Xx@vendorsunited.netThis message and any attachments are for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.